Policies

Cancellation Policy

I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
48 hour advance notice is required when canceling or rescheduling a treatment service. All cancellation/reschedule requests must be submitted by text/call or email 845.597.9499, exhaleskinbar@gmail.com, otherwise you will be responsible for a cancellation fee.

Kindly be advised that I do not monitor communications on social media accounts daily, so requests may be missed and you will be responsible for the full cancellation fee. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 48 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

To limit cancellations, please read the confirmation email sent at the time of scheduling the appointment. This email lists details on how to prepare for your treatment. If you receive a contradictive treatment (deep laser treatments, chemical peels, botox, filler, injections, etc) and must cancel your treatment with Exhale Skin Bar within less than 48 hours, you will be subject to a 100% fee.

No Shows

Anyone who either forgets or consciously chooses to forgo their appointment for will be considered a “no-show.” They will be charged the full regular treatment price for their missed appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I can determine if there is enough time remaining to start the treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session. Out of respect and consideration to your Aesthetician and other customers, please plan accordingly and be on time.

Gift Card Policy

Gift cards are always honored for their original dollar value, they are not locked to the price of a specific service. If a price has changed since the time of purchase, the gift card amount can still be applied toward the updated total, and the any remaining balance will need to be covered separately. 

Service Times

Please note 60 minute treatments are 50 minutes hands-on, and 30 minute treatments are 20 minutes hands-on unless otherwise specified.

Refunds

Pre-payment of services, packages, series, and gift cards are non-refundable. Pre-payment of a service which are not rendered will grant a credit towards your account for that dollar amount to be used towards a service (no merchandise), must be redeemed within 1 year. Pre-payment of classes or virtual classes are non-refundable, must be used at the designated class time, and do not grant a credit towards your account. Gift cards to subject to expire after 1 year. All gift cards are available for service treatments only.

Once shipped, skin care products purchased are not eligible for a refund or exchange. If there is a circumstance, we will assess the situation and determine the outcome at that time.

Price Changes

In the event of price changes I will do my best to give ample notice prior to the update. All price changes are effective on the date stated, and are effective on pre-booked appointments and pre-purchased gift cards. As a reminder, gift cards are purchased for a dollar amount and not for a specific service.

Disclaimer

Advice and professional services should not be taken as a medical diagnosis or treatment. Prior to any professional or at-home treatment or skin regimen you should consult with a Physician. Please request a list of contraindications prior to any treatment, and you will be allowed to cancel or reschedule any appointment due to a medical issue. All pregnant or breast feeding women are required to receive and bring proof of a doctor's note prior to any service, or the service will need to be rescheduled at 100% cost of the client.

By booking with Exhale Skin Bar and its members you agree to an administered professional service. You agree to leave a card on file, and are required to update it when expired. You agree that if you cancel or reschedule under 48 hours prior to your treatment, no-show, or are late to be charged the full priced treatment amount. Every precaution is taken to ensure your safety, and to provide you with the best result. Although very rare, it's possible an unforeseen reaction can stem from receiving a service, using new professional products, or potent ingredients. For extra precaution, an intake history form is required, and professional analysis is performed. It is required that you write down and verbalize any past skin reactions, or current allergies, medical conditions, and issues you have or may disrupt the result of your service. By booking a treatment, you agree to hold harmless Exhale Home Spa LLC d/b/a Exhale Skin Bar and its members of any damage to property, or persons. You acknowledge the risks of a professional treatment, and understand that every service is done with intent and not neglect. By booking a treatment you agree to forego your rights to a legal case, and agree to pay any and all legal fee's brought upon the defendant from the original case or a counter sue.